Privacy Policy

At Multi AI Comparator, we place great importance on protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you use our website and services (the "Services", which include the website offerings such as subscription payments, registration, and user accounts).

1. Information We Collect

To provide and improve our services, we collect different types of information:

Information You Provide Voluntarily

• Registration information on the website: When you create an account, we collect your name, email address, and password.
• Payment information: If you subscribe to a paid plan, we receive limited payment information through our secure payment service provider Paddle. Please note that we do not directly store your credit card data.
• Communications: When you contact us, we maintain a history of these communications.

Information Collected Automatically

Certain information—such as your Internet Protocol (IP) address and/or your browser and device characteristics—is collected automatically when you visit our website.

We automatically collect certain information when you visit, use, or navigate our website. This information does not reveal your identity (such as your name or contact information), but may include device and usage data, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our website, and other technical information. This information is primarily necessary to maintain the security and operation of our website, and for our internal analytics and reporting purposes.

We may also collect information through cookies and similar technologies.

1.1 Information NOT Collected

• Usage data: We do NOT collect information about how you use our extension, including the features you use most, the AI assistants you compare, and frequency of use.
• Saved conversations: When you save conversations with AI assistants, this data is NOT stored in our system. Consequently, we are not responsible if you lose your saved conversation data (data deletion because you reset your computer, changed computers, or any other failure that may cause the loss of your data or voluntary or involuntary manipulation).

⚠️ Export your important conversations!

Make sure to regularly back up your important conversations as we do not store them on our servers.

1.2 Third-Party AI Services

The extension allows interaction with:

• ChatGPT (OpenAI)
• Claude (Anthropic)
• Gemini (Google)
• Microsoft Copilot
• Perplexity AI

Your interactions with these services are subject to their respective policies.

⚠️ We do NOT access or store your conversations with these services.

In brief: The extension does not collect the content of conversations or compare data between AI assistants, and does not carry out any behavioral tracking of users

2. How We Use Your Information

We use your information for the following purposes:

• Provide, maintain, and improve our services
• Process your subscriptions and payments. To facilitate account creation and login. If you choose to link your account with us to a third-party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and login, in accordance with contract performance.
• Send you technical notifications, updates, security alerts, and administrative messages
• Respond to your comments, questions, and requests
• Develop new features and improve user experience
• Detect, prevent, and resolve technical and security issues
• Monitor and analyze trends, usage

If you use social authentication (Google/Facebook):

• Via Google: Name, email address, profile picture
• Via Facebook: Name, email address, profile picture

You can revoke access at any time.

3. Sharing and Disclosure of Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service providers: We share information with third-party service providers who process data on our behalf, such as hosting, payment, and analytics services.
• Legal compliance: We may disclose your information if we believe in good faith that such disclosure is necessary to comply with the law, protect our rights, or ensure your safety, or in the context of investigations conducted by competent authorities, for law enforcement purposes and/or to exercise or defend legal rights. We may use or disclose personal data to investigate, prevent, or take action regarding illegal activities, suspected fraud, cybersecurity threats, situations involving potential threats to the physical safety of any person, violations of this policy, or as required or authorized by law and regulations.
• Consent: We may share your information with your consent or according to your instructions.
• Professional advisors: We may disclose personal data to our lawyers, accountants, auditors, and other professional advisors when necessary to obtain legal or other advice or to protect and manage our business interests.
• Business transfer: In the event of a merger, acquisition, reorganization, or asset sale, or in the event of bankruptcy or comparable event, your information may be transferred as part of that transaction, or if we are considering selling or transferring all or part of our business, shares, or assets to a third party, we will disclose your personal data to that third party (whether actual or potential) in connection with the aforementioned events.

In addition to the recipients described above, we may share your personal data as follows:

3.1. With Our Affiliates and Partners

With our affiliated companies (e.g., our parent company and subsidiaries within our group) and/or our partners.

3.2. With Our Suppliers and Service Providers

Including:

• Email provider and email distribution
• Website and product hosting
• Payment processor
• Customer engagement
• Customer service
• Product analytics
• Website analytics tools
• Business intelligence
• Advertising/marketing activities

4. Data Security

We take the security of your data very seriously. We implement appropriate technical and organizational measures to protect your information against loss, theft, unauthorized access, disclosure, alteration, and destruction. These measures include data encryption, access controls, regular security audits, and staff training.

However, no system is completely secure. We cannot promise or guarantee that no hacker, cybercriminal, or other unauthorized third party will be able to circumvent our security and unlawfully collect, access, steal, or modify your information, but we are committed to taking all reasonable precautions to protect it.

5. Data Retention

We retain your information as long as necessary to provide the services you have requested, comply with our legal obligations, resolve disputes, and enforce our agreements. Specific retention periods depend on the type of information and applicable legal requirements.

6. Your Rights

Depending on your place of residence, you may have certain rights regarding your personal information.

In certain regions, such as the European Economic Area (EEA) and the United Kingdom, you have rights that provide you with better access to your personal data and greater control over it. You can view, modify, or delete your account at any time.

In certain regions (such as the EEA and the UK), you have certain rights under applicable data protection laws. These rights may include: (i) the right to access your personal data and obtain a copy; (ii) the right to request rectification or erasure; (iii) the right to restrict the processing of your personal data; and (iv) the right to data portability, where applicable. In certain circumstances, you may also object to the processing of your personal data. To exercise this right, please use the contact information below. We will review any request and respond in accordance with applicable data protection laws.

If we process your personal data based on your consent, you have the right to withdraw it at any time. Please note, however, that this withdrawal will not affect the lawfulness of processing carried out before such withdrawal, nor processing of your personal data based on legal grounds other than consent.

If you reside in the EEA or the UK and believe we are processing your personal data unlawfully, you also have the right to lodge a complaint with your local data protection supervisory authority.

We kindly ask you to attempt to resolve any issues with us before contacting your local supervisory authority and/or the competent institution.

To exercise these rights, please contact us at the address indicated in the "Contact us" section below.

7. Cookies and Similar Technologies

We use cookies and similar technologies to improve your experience, analyze the use of our website, and personalize content. You can control the use of cookies through your browser settings, but note that some features of our site may not work properly if you disable cookies.

8. International Data Transfers

By using our Services, you consent to the transfer of your information to countries other than where you reside, including to our hosting service in France or anywhere in the world.

9. Privacy Policy Changes

We may modify this privacy policy from time to time. We will inform you of any significant changes by posting the new policy on our website and, if the changes are significant, we will notify you by email or by a notification in the extension.

We encourage you to review this policy regularly to stay informed about how we protect your information.

10. Contact Us

Multi AI Comparator
Email: privacy@multiaicomparator.com